Who we are
Putney Plumbers Ltd (‘we’ or ‘us’) are a ‘data controller’ for the purposes of the Data Protection Act 2018, (ie we are responsible for, and control the processing of, your personal information). Our website address is: http://putneyplumbers.com.
What personal data we collect and why we collect it
Personal information you provide to us
We collect the following personal information that you provide to us:
- name
- email address
- postal address
- phone number
We collect this information when customers apply for our interest free credit offer on new Worcester Bosch boiler installations.
Personal information provided by third parties
We may receive information about you from other sources such as credit information.
We will add this information to the information we hold about you in order to check for credit worthiness.
Personal information you provide about third parties
If you give us information about another person, you confirm that the other person has appointed you to act on their behalf and agreed that you:
- shall consent on their behalf to the processing of their personal data
- shall receive any data protection notices on their behalf
- shall consent on their behalf to the transfer of their personal data abroad
Monitoring and recording communications
We occasionally record calls for quality and training purposes.
Cookies
A cookie is a ssmall item of software which tracks users’ actions and activities on our website. We use the information these cookies gather, via Google Analytics, to monitor user experience on the website and to implement improvements to the site.
For example, we may use cookies to monitor and/or collect the following information:
- traffic data
- browsing data
- web statistics
The information gathered is anonymous which means that we will not be able to identify you individually. You can set your browser not to accept cookies.
Who we share your data with
We do share your data with anyone unless you are applying for our interest fee finance offer, and in this case it will only be with the financial provider, Hitachi Finance.
How long we retain your data
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
Right to request a copy of your information
You can request a copy of your information which we hold (this is known as a subject access request). If you would like a copy of some or it, please:
- email, call or write to us (using the contact details below)
- let us have proof of your identity and address (a copy of your driving license, passport or a recent utility or credit card bill), and
- let us know the information you want a copy of, including any account or reference numbers, if you have them
You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Right to correct any mistakes in your information
You can require us to correct any mistakes in your information which we hold free of charge. If you would like to do this, please:
- contact us using the contact details below
- let us have enough information to identify you (eg account number, customer name, address), and
- let us know the information that is incorrect and what it should be replaced with
Right to ask us to stop contacting you with direct marketing
You can ask us to stop contacting you for direct marketing purposes at any time. If you would like to do this, please:
- email, call or write to us (using the contact details below)
- let us know what you would like us to stop contacting you about and also let us know what is your preferred method of communication, be it email or physical post
In due course as the website continues to develop we may have specific unsubscribe buttons or web links relating to our customer communications. As and when these are in use, please note that there may be a time period after choosing to unsubscribe in which marketing may still be received while your request is being processed.
Changes to the Privacy Policy
We may update this privacy policy on occasion. You should check this policy from time to time to ensure that you are up to date with the most recent version on the site as this will apply to you each time this website is accessed.
Contacting Us
If you have any questions about this policy or the information we hold about you, please contact us by:
e-mail: putneyplumbers@btconnect.com
post: Putney Plumbers Ltd, Unit 3, 6 Putney Common, London SW15 1HL
telephone: 020 8789 0999
We may record calls for quality and training purposes.