Privacy Policy – Putney Plumbers Ltd
Last updated: 13th November 2025
1. Who We Are
This Privacy Policy explains how Putney Plumbers Ltd (“we”, “our”, or “us”) collects, uses, and protects your personal information when you use our website https://putneyplumbers.com and our services.
Company name: Putney Plumbers Ltd
Registered address: Unit 3, 6 Putney Common, London SW15 1HL
Email: putneyplumbers@btconnect.com
Telephone: 020 8789 0999
We are the data controller under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We may record calls for quality and training purposes.
2. Information We Collect
We collect personal data when you:
- Submit a form (request a quote, make an enquiry, apply for finance)
- Contact us by phone, email, or post
- Interact with our website (cookies, tracking, analytics)
We may collect the following information:
- First and last name
- Email address
- Postal address
- Phone number
- Details relating to your property and heating/plumbing requirements
- Message or enquiry details
- Information needed for finance applications, including data required to assess creditworthiness
Information from third parties
We may receive information about you from:
- Finance providers
- Credit reference agencies
This is used to process finance applications and confirm creditworthiness.
Information you provide about others
If you give us personal information about someone else (e.g. co-applicant, joint property owner), you confirm that they have agreed that you:
- May provide their personal data to us
- May receive data protection notices on their behalf
- May give consent on their behalf
- May consent on their behalf to the transfer of their data abroad (if applicable)
Automatically collected data (cookies & analytics)
We may collect:
- IP address
- Device and browser type
- Pages visited and time spent on the site
- Interaction patterns
- Referring website
Collected through:
- Google Analytics
- Google Tag Manager
- Google Ads
- Meta Pixel
- Remarketing/Retargeting cookies
3. How We Use Your Information
We process your personal data to:
- Respond to enquiries and provide customer service
- Arrange visits, inspections, quotes, installations and repairs
- Process applications for interest-free boiler finance
- Assess creditworthiness (via finance providers and credit agencies)
- Maintain accurate customer records
- Improve website performance and customer experience
- Monitor call quality (where calls are recorded)
- Run advertising campaigns, including:
- Google Ads
- Meta Ads
- Remarketing/retargeting
- Track website behaviour and advertising effectiveness
- Send marketing emails and newsletters (only if you’ve opted in—unsubscribe at any time)
4. Lawful Basis for Processing
Under the UK GDPR, we rely on:
Contract
To provide services you request (quotes, visits, installations, aftercare).
Legitimate Interests
For activities such as:
- Assessing creditworthiness
- Understanding website usage
- Improving services and user experience
- Running advertising campaigns
- Remarketing/retargeting
- Keeping internal records
Consent
For:
- Marketing communications
- Certain types of tracking cookies (where required)
You may withdraw consent at any time.
Legal Obligation
To comply with tax, accounting, regulatory, and financial laws.
5. How We Share Your Information
We only share your information when necessary with:
- Finance providers (e.g. for interest-free credit applications)
- Credit reference agencies (for credit checks)
- Google (Analytics, Ads, Tag Manager)
- Meta (Facebook/Instagram advertising & tracking)
- Website hosting and IT service providers
- Professional advisers (e.g. accountants or legal teams)
We never sell or rent your personal data.
All partners are required to protect your information and comply with UK data protection laws.
6. Cookies and Tracking
Our website uses cookies for:
- Google Analytics
- Google Tag Manager
- Google Ads
- Meta Pixel
- Retargeting & remarketing
- Measuring website performance
- Improving user experience
Cookies may track:
- Browsing behaviour
- Pages visited
- Time spent on site
- Source of visit
- Device and browser information
You can disable cookies in your browser settings. Some site features may not function properly without them.
For details on how Google uses data:
https://policies.google.com/technologies/partner-sites
To opt out of personalised Google Ads:
https://adssettings.google.com
7. How Long We Keep Your Data
We retain your data only as long as necessary:
- Enquiry data: up to 24 months
- Customer records: up to 6 years (legal requirement)
- Finance application data: up to 6 years or as required by financial regulation
- Marketing data: until you unsubscribe
- Cookie/analytics data: per Google/Meta retention policies
- Call recordings: limited period for training/quality unless legally required longer
8. Your Data Protection Rights
You have the right to:
- Access your personal data
- Rectify inaccurate data
- Request erasure (“right to be forgotten”)
- Restrict processing
- Object to processing (including marketing)
- Withdraw consent
- Request data portability
To exercise your rights, contact: putneyplumbers@btconnect.com
We may need ID verification.
If you are unhappy with our response, you may complain to the ICO:
https://www.ico.org.uk
9. Data Security
We use appropriate technical and organisational security measures, including:
- Secure servers
- Access control
- Staff confidentiality obligations
- Use of encrypted/secure technologies where appropriate
Only authorised personnel and trusted third parties can access your data.
10. Updates to This Policy
We may update this Privacy Policy periodically.
The latest version will always be posted on our website with the updated date.
11. Contact us:
If you have questions or want to exercise your data rights:
Email: putneyplumbers@btconnect.com
Post: Putney Plumbers Ltd, Unit 3, 6 Putney Common, London SW15 1HL
Telephone: 020 8789 0999
We may record calls for quality and training purposes.
